Terms and conditions
RELEVANT INFORMATION
It is a necessary requirement for purchasing the products offered on this site that you read and accept the following Terms and Conditions. Purchasing our products implies that you have read and accepted these Terms and Conditions of Use.
All purchases and transactions made through this website are subject to a confirmation and verification process, which may include verifying product stock and availability, validating the payment method, validating the invoice (if applicable), and ensuring compliance with the terms and conditions of the selected payment method. In some cases, email verification may be required.
The prices of the products offered in this Online Store are valid only for purchases made on this website.
Seis Sentidos Handbags strives to display the colors of its handbags and accessories as accurately as possible. However, the colors of the products shown on screen may vary depending on the monitor quality of each mobile device or computer. Therefore, Seis Sentidos Handbags cannot guarantee that the colors displayed on every mobile device or computer will perfectly match the actual product.
PROPERTY
You may not claim intellectual or exclusive ownership of any of our products, modified or unmodified. All products are the property of Seis Sentidos Handbags.
All content from Seis Sentidos Handbags on the website www.seissentidos.com.co is intended for the personal, non-commercial use of the site's users. You may download, print, or save selected portions of the content we provide, but subject to the following conditions:
- For personal use only, with no commercial purpose.
- Do not copy or reproduce the content in any medium.
- Do not alter or modify any trademark in any way.
WARRANTY POLICY
Seis Sentidos HandBags is an organization committed to producing high-quality products and rigorous quality control processes. We ensure we obtain optimal raw materials, distributed by reputable companies in Colombia and worldwide. Throughout our production process, we maintain continuous improvement and provide adequate training to our staff to prevent and promptly identify quality issues, thus guaranteeing that our customers receive products that meet the highest quality standards.
We provide a warranty on our products for 3 months from the date of purchase, for defects in manufacturing, hardware or materials.
Products must be sent to the address Carrera 16 # 110-09 in Bogotá, or a return can be requested through the website www.seissentidos.com.co via the contact link or by email to hola@seissentidos.com for the warranty to be processed. The warranty may consist of a product exchange or reprocessing, depending on the case. The warranty response time is up to 30 calendar days.
The lifespan of any of our products depends on their specific use, which must be in accordance with the intended conditions. The warranty does not apply to products damaged by normal wear and tear or that have exceeded their reasonable lifespan.
WARRANTY DOES NOT APPLY WHEN
– Failure to comply with proper product handling.
– Warranty period exceeded (3 months)
– The products show signs of mistreatment or improper use.
SHIPPING POLICY
Coverage
Seis Sentidos HandBags ships nationwide in Colombia through the carriers operating in each region. Shipping costs can be checked by the customer in their destination city. It's important to remember that the nationwide shipping cost is a flat rate of 10,000 Colombian pesos, unless a promotion states otherwise. Additionally, shipping is only available if the city or town where the purchase was made has a legally authorized carrier.
Delivery times
Before confirming the order, the delivery time will be communicated via a corporate email, which will confirm the tracking number and the delivery time.
Delivery times begin counting from the payment confirmation. For credit card payments using the PayU button, the payment platform must approve the transaction based on data analysis, which may take up to one business day. For cash on delivery, delivery times begin counting immediately after the purchase is made. Upon payment approval, an email confirmation will be sent. IMPORTANT: Please remember that for cash on delivery, the minimum order value must be $100,000 and the maximum $300,000 for your order to be shipped. Otherwise, you must use one of our other available payment methods. Phone accessories improve the functionality and protection of your device, offering benefits such as better grip, style, and durability. Items such as handyhüllen Protect your phone from drops and scratches while giving it a personalized touch. Accessories like screen protectors and charging docks ensure your phone stays working and ready for everyday use. Investing in quality accessories not only extends the life of your device but also enhances your user experience.
If you have any questions about the shipment of the product, you can contact us through the line +573113813921, our chat (hours of operation from 8:00 am to 6:00 pm Monday to Saturday), our email hola@seissentidos.com, or through our website www.seissentidos.com.co in the 'Contact Us' form to check the status of the shipment.
The product may be received by any adult who lives or is present at the delivery location, for which the signature of the carrier's guide will suffice.
If the product shows signs of damage or breakage to its packaging at the time of delivery, this must be noted on the carrier's delivery slip and you must contact us via our dedicated line +573113813921, our chat, our email hola@seissentidos.com, or through our website. www.seissentidos.com.co in the 'Contact Us' form.
Shipping cost
Purchases exceeding $50,000 will have no shipping cost; purchases below that value will have a cost depending on the city and carrier, with a maximum cost per garment of $14,000 and a maximum value per kilo per shipment.
RETURN POLICIES
Seis Sentidos Handbags offers a 3-month warranty from the date of purchase. In case of exchange or return, the customer must assume the shipping costs. The warranty does not cover malfunctions or damage caused by misuse.
Returns must be made through www.seixentido.com.co .
To make a return through www.seissentidos.com.co, you must contact us by phone at +573113813921 or via our chat (customer service hours are Monday to Saturday from 8:00 am to 6:00 pm), or by email at hola@seissentidos.com
Please note that:
- Promotional items are not eligible for return.
- Product refunds will always be issued at the price at which they were purchased; the shipping cost will not be refunded.
- If you use a discount coupon at the time of purchase and a return is made, this benefit expires and cannot be used on a future purchase.
Reason for return
Warranty (quality) 60 business days after receiving the product
Right of withdrawal from purchase 5 business days after receiving the product
Payment reversal by electronic means: 5 business days after receipt or from the moment you should have received the product.
- When the consumer is the victim of fraud
- When it corresponds to an unsolicited transaction
- When the purchased product is not received
- When the delivered product does not match the order
- When the delivered product is found to be defective
INVOICED NOT SHIPPED
Upon receiving your order, you have a maximum of five (5) business days to file claims for missing items. Therefore, when the carrier delivers your order, carefully inspect the contents of the bag. If you find any discrepancies or missing items, please contact us. You can reach us through www.seissentidos.com.co, by phone at +573113813921, via our chat service (available Monday to Saturday from 8:00 am to 6:00 pm), or by email. hello@seissentidos.com . After five business days, no claims will be accepted for missing products in your order.
Return options:
Once you submit your return request with the necessary information and the product's condition is verified (if the return is not due to quality issues, the product must be returned in perfect condition, showing no signs of use, and must not be modified or altered from its original state), a shipping label will be sent to your email within 24 hours so you can return your product free of charge. You must print the label (it already contains all the necessary information; you do not need to fill in any additional details) and take it with the product to any of the shipping company's locations within the country.
Once you have requested the return of your product within the defined period, the process will proceed according to the Six Senses HandBags WARRANTY POLICY.
