Aurora - Earth

Estimated delivery times: 1-3 days (Bogotá), 3-6 days (Other cities).

Shipping to Bogotá: $10,000
Shipping to the rest of the country: $12,000

FREE shipping for purchases over $350,000

1. Changes and Returns for Domestic Purchases (Colombia) If you made a purchase in Colombia, you can request an exchange for your item(s) within 30 calendar days following the delivery of the order, as reported by the carrier's tracking guide. You can make exchanges in the following ways: • Bogota: By visiting our Showroom, Carrera 16 #108-22 Casa Cientoocho. • By contacting our WhatsApp line (+57 310 5235028) 2. Returns under Warranty If your product has manufacturing defects or flaws (seams, hardware, material deterioration), you can exercise your legal warranty rights, which are six months for products such as bags, purses, and luggage. In these cases, we will evaluate the product to verify the origin of the fault. If confirmed, we may choose to exchange the item, repair it at no cost, or refund the money, as appropriate. The warranty will be enforced in accordance with the rules contained in Law 1480 of 2011 and Decree 735 of 2013. Please note that the product loses its warranty in the following cases: a. The care instructions provided by Seis Sentidos have not been followed. b. If the bag or purse has come into contact with pens, detergents, or chemicals that cause deterioration to the fabrics, or if it has been put in a washing machine. c. If the product shows alteration, modification, or evidence of misuse. 3. Conditions for Accepting an Exchange or Return To be accepted, the item must meet the following conditions: • Be in perfect condition: unused, unwashed, undamaged. • Have all its original tags. • Retain its original packaging and box. • Have a record of the exchange or return request through one of our channels, WhatsApp (+57 310 5235028), Showroom, or email seissentidoshb@gmail.com Important: We are not responsible for items lost or damaged in transit, so we recommend keeping the carrier's tracking guide and properly securing the package. SEIS SENTIDOS reserves the right to approve or deny a return. 4. Exclusions • No exchanges or returns are accepted for international purchases. • Products purchased at a discount are considered "final sale" and are not eligible for returns or exchanges. 5. Timeframe and Procedure Once the customer communicates their request and compliance with the conditions is verified, the customer service team will have up to 5 business days to confirm receipt of the request and coordinate the logistics for the exchange or return. If the product is returned after 30 calendar days from its delivery, the package will be returned to the sender, and the sender must cover the return shipping costs. 6. Right of Withdrawal In accordance with the right of withdrawal established by Law 1480 of 2011, art. 47, the maximum period to exercise this right is five (5) business days from the delivery of the product. The product must be returned in the same condition in which you received it.