TERMS AND CONDITIONS OF USE

RELEVANT INFORMATION

It is a necessary requirement for the acquisition of the products offered on this site, that you read and accept the following Terms and Conditions that are written below. The purchase of our products will imply that you have read and accepted the Terms and Conditions of Use in this document.

All purchases and transactions carried out through this website are subject to a confirmation and verification process, which could include the verification of the stock and product availability, validation of the payment method, validation of the invoice (if any) and compliance with the conditions required by the selected payment method. In some cases, verification by email may be required.

The prices of the products offered in this Online Store are valid only on purchases made on this website.

Six Senses Handbags is responsible for doing a good job to show the colors of the wallets and accessories in the closest way to reality. However, the color of the products that appear on the screen may be subject to variations depending on the quality of the monitor of each mobile device or computer. Consequently Six Senses Handbags cannot guarantee that the colors that appear on each mobile device or computer will fit true to reality.

PROPERTY

You cannot declare intellectual or exclusive property to any of our products, modified or unmodified. All products are property of Six Senses Handbags.

All content that exists of Six Senses Handbags on the site www.seissentidos.com.co is intended for personal, non-commercial use of users of this site. You can download, print or save selected portions of the content we provide but with the following conditions:

That the use is personal, without any commercial purpose
Do not copy or reproduce the content on any medium
Do not alter or modify in any way any registered trademark.

WARRANTY POLICY

Six Senses HandBags is an organization committed to the realization of quality products and rigorous processes in their review, we make sure to obtain optimal raw materials, distributed by recognition companies in Colombia and worldwide. In our production process we maintain continuous improvement processes and adequately train personnel to prevent and timely identify quality failures, thus ensuring that customers receive products with high quality standards.

We grant our products warranty for 3 months from the date of purchase, for manufacturing, hardware or material failures.

The products must be sent to the address Carrera 16 # 110-09 in the city of Bogota or request the return through the website www.seissentidos.com.co in the contact link or email hola@seissentidos.com so that the guarantee may proceed, which may consist of a change of product or reprocessing as appropriate. The warranty response time is up to 30 calendar days.

The useful life of any of our products depends on the particular use made of it, which is consistent with the conditions of use. The warranty does not operate on products damaged by normal wear and tear or that have exceeded the reasonable shelf life of the product.

DOES NOT OPERATE WARRANTY WHEN

– Do not comply with the proper handling of the products.

– Exceed the warranty time (3 months)

– The products present abuse or misuse.

SHIPPING POLICY

Coverage

Six Senses HandBags ships nationwide in Colombia, through the carriers that operate for each region and whose shipping values can be consulted by the same user in the destination city. It is important to remember that the shipping cost nationwide has a fixed value of 10,000 Colombian pesos, unless there is a promotion that indicates otherwise. Additionally, as long as the city or town where the purchase was made has legal transport at your disposal.

Delivery times

Before making the order confirmation, the order delivery time will be communicated, through a corporate email where the guide number and delivery time will be confirmed.

Delivery times start counting from the payment confirmation. For payments by credit card and using the PayU button, the payment platform must approve the transaction according to the data analysis, which may take up to one business day. For payment on delivery the times begin to count immediately after the purchase. At the time of approval of the payment of the order, an email will be sent with the confirmation of the same. IMPORTANT: Remember that for the method of payment against delivery the minimum order value must be $ 100,000 and maximum $ 300,000 so that your order can be dispatched, otherwise you must make use of the other means of payment that we have at your disposal.

In case you have any concerns with the shipment of the product you can contact us through the line +573113813921, from our chat (opening hours from 8:00 am to 6:00 pm Monday to Saturday), from our email hello @ seissentidos.com, or through our website www.seissentidos.com.co in the ‘Contact us’ form to verify the status of the shipment.

The product may be received by any person of legal age who lives or is present at the place of delivery, for which the signature of the guide of the transporter will suffice.

In case the product has signs of damage or ruptures in its packaging at the time of delivery, it must be registered in the transporter’s guide as an observation and contact the single line +573113813921, to our chat, through our email hello@seissentidos.com, or through our website www.seissentidos.com.co in the ‘Contact Us’ form.

Cost of delivery

Purchases that exceed the value of $ 50,000 will have no shipping cost, purchases below that value will have a cost depending on the city and carrier, this value will have a maximum cost per pledge of $ 14,000, maximum value of the kilo per shipment.

RETURN POLICIES

Six Senses Handbags offers a guarantee of 3 months from the moment of purchase, in case of exchange or return of the product, the customer must bear the shipping costs. The warranty does not cover breakdowns or damage caused by misuse.

Returns must be made through www.seissentido.com.co .

To make a return through www.seissentidos.com.co you must contact us at la liena +573113813921 or our chat (opening hours from Monday to Saturday from 8:00 am to 6:00 pm), through our email hello@seissentidos.com

You should keep in mind that:

Promotional products do not apply for return.
Product returns will always be made for the value they were purchased, the shipping value will not be returned.
If at the time of purchase, you use a discount coupon and a refund is made, this benefit is extinguished and cannot be used in an upcoming purchase.

Reason for return

Warranty (quality) 60 business days after product is received

Purchase Retract 5 business days after product is received

Reversal of payment by electronic means: 5 business days after receipt or from the moment the product should have been received.

When the consumer is subject to fraud
When it corresponds to an unsolicited operation
When the purchased product is not received
When the product delivered does not correspond to the requested
When the delivered product is defective

BILLED NOT SENT

Upon receipt of the order you have a maximum period of five (5) business days to make claims for products missing from the order, therefore it is necessary that when the carrier makes the delivery check the contents of the bag in detail and if you find a Inconsistency or missing units, must be communicated. through www.seissentidos.com.co you must contact us at la liena +573113813921 or our chat (office hours from Monday to Saturday from 8:00 am to 6:00 pm), through our email hello @ sixsenses.com . After five business days no claims will be accepted for missing products in your order.

Options to make the return:

Once the return request is made with the necessary data and the quality conditions of the product are verified (In case it is not for quality, the product must be returned in optimal conditions, without any trace of having been used, it must not be modified or altered from its original state), a carrier’s guide will be sent to your mail within 24 hours for you to use and return your products at no cost. You must print the guide (it already has all the information registered, it is not necessary to provide additional information) and take it with the product to any point of the transport company in the country.

Once you have requested the return of your product within the defined period, it will proceed according to the Six Sense HandBags GUARANTEE POLICY.